Privacy Statement Elovate

Elovate considers your privacy very important. Personal data is therefore carefully processed and secured by us. We comply with the applicable privacy regulations. You can read how we do this in this privacy statement. We also inform you about your rights. We therefore recommend that you read this privacy statement carefully.

We have the right to revise this privacy statement from time to time. We therefore recommend that you consult this privacy statement regularly to ensure that you have the latest version. If we make substantial changes to our privacy statement, we will inform you of them via our website. This privacy statement was last updated on April 5, 2023.

Do you have any questions? If so, please contact us. We will be happy to inform you!

Who does this privacy statement apply to?
This privacy statement applies to users of https://www.elovate.io and https://app.elovate.io.

Our contact information:
Elovate
Laan van Vredenoord 29
2289DA Rijswijk
support@elovate.io

Provision of personal data

• in connection with services
  When you enter into an agreement with us, we ask you to provide personal data. This data is used to perform the service(s). The data will be stored on our own secure Elovate servers or those of a third party. We will not combine this data with other personal data in our possession.
• for the purpose of communication
  When you send email, messages, documents or images to us, we may retain them. Sometimes we will ask you for your personal information relevant to the situation at hand. This enables us to answer your questions and/or process your requests. We will not combine this data with other personal data in our possession. Under no circumstances will this data be shared with third parties without explicit consent.
• Due to use of our website and/or the Elovate application
  Our website uses cookies (small text files placed on your device/computer) to help the website analyze how users use the website. The cookies used mostly contain analytical information related to the visit.

The provision of your personal data to us is not based on a legal obligation. In other words, you are not legally obliged to share your personal data with us. However, when we enter into an agreement with you, we need certain personal data from you in order to perform the agreement. If you do not provide these personal data to us, we simply cannot enter into an agreement with you and perform services for you. In order to use our website, we may also require certain personal data from you. If you do not provide these details, we cannot guarantee that our website will work properly.

Processing purposes

We process the personal data obtained only for the following purposes:

• We use your name and address details, telephone number, e-mail address, KvK data, VAT number and IBAN data to correspond with you, send you offers, invoices and other documents necessary for (the execution of) the agreement.
• To perform our services through our Elovate application, we use, if provided by you, usernames, passwords, ftp data, hosting data, database data, IP addresses, location data and any other data provided by you.

Cookie Policy

Elovate uses cookies on the website and through the application. Cookies are small text files that are stored on your computer when you visit this website or use the application. This may process data, for example about the proper functioning of our website, what you click on or what data you have left or downloaded. Unless explained below, in most cases we cannot trace you personally. When using the website, these cookies are set by default. If you wish, you can delete these cookies at any time. When using the application, these cookies are turned off by default Please consult the instructions in your browser. If you change your settings, certain functions may no longer be available.

Google API

Elovate's use and transfer to another app of information received from Google APIs will comply with Google API Services User Data Policy, including Limited Use requirements.

Google Analytics

To track statistics related to the use of our on our marketing website (not in Elovate's application), we use Google Analytics from the U.S. company Google. For this purpose, Google places analytical cookies in your browser and presents the anonymized information to us, giving us insight into how our visitors use the website. Google may provide this information to third parties if Google is legally required to do so, or insofar as third parties process the information on Google's behalf. We have therefore concluded a processing agreement with Google. Google may therefore not use the information obtained for other Google services or purposes. We have also disabled the forwarding of IP addresses to Google through Google Analytics. More information about Google Analytics' privacy policy can be found here.

Facebook(-Pixel), LinkedIn, Bing and Google Adwords

We use both cookies from Facebook (-Pixel), LinkedIn, Bing (Microsoft) and Google Adwords as well as buttons (social plug-ins as part of social media) to promote or share pages and/or ads on the social networks Facebook and LinkedIn. These buttons are realized by a code provided by Facebook, Bing, LinkedIn and Google Adwords themselves. This, among other things, places cookies on our marketing website (not in Elovate's application). This privacy statement does not apply to these social networking websites. Please read the privacy statements of Facebook (https://www.facebook.com/privacy/explanation), LinkedIn (https://www.linkedin.com/legal/privacy-policy), Bing (https://privacy.microsoft.com/nl-nl/privacystatement) and Google (https://policies.google.com/privacy/archive?hl=nl) to see how they handle processing of your personal data received under this code. Do so regularly, as their privacy statement may be updated at any time.

Third Party

We do not sell your data to third parties. However, we may engage third parties to process certain personal data under our supervision and responsibility. These third parties are primarily based in the European Economic Area (EEA). Some third parties may be located in countries outside the EEA such as the United States, which may not provide an adequate level of protection for your personal data as provided in the EEA. In order to protect your personal data and to comply with our legal obligation, we will only engage third parties as processors who provide sufficient guarantees with respect to maintaining appropriate technical and organizational security measures. We will conclude a processing agreement with these third parties which ensures adequate protection of your personal data. These third parties may not process the personal data in any way other than as instructed by us.

Duration of storage

Your personal data will not be kept longer than necessary for the purposes for which it is processed. If we have concluded an agreement with you, the personal data will be kept for a maximum of 1 year after the agreement has been terminated, unless there is a legal obligation to keep your data longer than stated above. It may also be necessary to keep your personal data longer in connection with proceedings, complaints and/or disputes, in order to protect our interests in doing so.

Third party websites

This privacy statement does not apply to third-party websites and services connected to our website through links. We cannot guarantee that these third parties will handle your data reliably and securely. We advise you to read the privacy statement of these third parties before using their website or their services.

Opportunity to ask questions

If you have any questions about our privacy statement, or questions regarding access and changes to (or deletion of) your personal data, you may contact us at any time by phone, email or mail.

Right of inspection and correction

This is because you always have the right to inspect the personal data we process about you. At your request, you will receive an overview of the personal data we have processed about you. In the event of inaccuracies in the personal data we process about you, you have the right to have these corrected. If you believe that the personal data are incomplete for the purpose for which they are processed, you can have them made complete by sending us a statement to that effect.

Right to oblivion

You have the right to have the personal data we process about you deleted by us. Upon your request, we will comply with this request as soon as possible.

Right to limit the processing of personal data

Instead of deletion of your personal data, you also have the right to ask us to restrict the processing of your personal data. That is, we will not use all or part of the personal data during the period of restriction. You have this right to restriction when:

• You dispute the accuracy of the personal data we process and we are verifying that accuracy;
• The processing of your personal data is unlawful, but you do not want the personal data to be deleted by us;
• We no longer need your personal data, but you still need it in connection with a legal claim;
• You have objected to the processing of your personal data by us and an investigation is underway as to whether our interests in processing outweigh your interests in objecting.

When there is restriction of processing, we will only process those personal data for which we have your consent or which personal data are necessary for a legal claim. We will also not restrict processing when the processing is necessary for the rights of other persons or for other important reasons. If the restriction is lifted, we will inform you accordingly.

Right to transferability

You may wish to transfer your personal data that we process to another party. Upon your request, we will cooperate to do so. In that case, you may choose to transfer the data to you or directly to that other party.

Right to object

You have the right to object to the processing of your personal data by us. In the event of an objection, we will cease processing unless we have compelling legitimate grounds to continue processing your personal data and those grounds outweigh your interests. We may also have a ground not to stop processing in the context of a legal claim.

If we use your personal data for direct marketing purposes, such as email offers, you may object (opt-out). We will then stop using your personal data for these direct marketing purposes.

Withdrawal of consent for data processing

You have the right to withdraw your consent to the processing of your personal data by us at any time. At your request, we will then stop processing your personal data. Please note, however, that the withdrawal of consent does not have retroactive effect.

Automated decision-making

We do not use automated decision-making that has legal consequences for you or otherwise significantly affects you.

Complaint to the Personal Data Authority

If you have a complaint about the way we process your personal data you can of course contact us. We will then try to find a solution together with you.

However, you also have the right to file a complaint with the Personal Data Authority. You can read how to do this on the website of the Authority for Personal Data (https://autoriteitpersoonsgegevens.nl/nl).